CRITERIA FOR EMPANELMENT

Note :

1. The empanelment of vendors under various categories does not mean guarantee for Government enquires/ orders.

2. Government would add or delete any categories at any point of time as per requirement of end user department.

General Conditions for Empanelment:

1. Application fee of Rs.1000/-(non-refundable) in the form of demand draft is to be enclosed alongwith each category of Application.

2. The Company should produce an affidavit on stamp paper stating that the company is not blacklisted by State / Central Government departments or organizations. The affidavit should be enclosed along with the application form.

3. Audited balance sheet statements and Income Tax returns of the company for the last three years should be enclosed along with the application.

4. Certificate of Incorporation /established certificate of the company should be enclosed along with the application.

5. Auditor’s certificate regarding Company’s last 3 years turnover along with turnover for the category for which applied must be furnished.

I. Computer Systems: (Intel/AMD)

- Personnel Computer

- Laptop

- Servers

1. The Company should be a Original Equipment Manufacturers engaged in manufacturing and marketing computers with an annual Turnover of Rs. 100 crores or more in computer Hardware manufacturing and sales for each of last 3 years.

2. The Company Should have a good service and technical support center in Bangalore with at least 10 service engineers and 4 service centers of their own across Karnataka state with minimum of 2 service engineers in each service center. Further the vender should have at least 15 authorised service centers with minimum of 2 service engineers in each service center in Karnataka with an arrangement of one centre covering at most two neighboring districts.

3. The Company Should provide evidence of having rendered good service in the past three years to the customers in State or Central Government departments or organizations having turnover more than Rs. 100 crores. The Computer Maintenance details under taken by the company should be specified.

4. The Company should have inventory spare parts worth Rs.25 lakhs at Bangalore service Center and Rs.10 lakhs each of their own service centers.

5. The Company should have the following test certifications / Compliance reports from the competent authorities (Copies should be enclosed).

a. ISO 9001:2000 & 14001

b. Microsoft WLP 2.0

c. DMI 2.0

d. MPR II

e. Energy Star Compliance

f. ACPI Compliant

g. Windows, Linux ready certification

6. The Public Sector Undertakings who have established line of business at least 2 years in supplying the computer systems and/or authorised partner of any of the empanelled vendor shall also be eligible for this category. However, in case of supply of computer systems by the PSUs, adhering to the schedule of supply and installation will lay with the OEM whose materials being supplied. In addition, responsibility of warranty maintenance also with OEM whose system being supplied. A letter to this effects from the OEM whose system being supplied is to be included by the PSUs that seeking empanelment.

SCOPE OF EMPANELMENT:

1.The Company empanelled under this category can supply and install computer systems, and supply add-on products such as Memory, Hard disk, software upgrades and other computer related items. The company shall also maintain all the computers and peripherals.

2. After sales service would be the responsibility of the empanelled vendor either directly or thru’ their authorised service centers.

3.The empanelled company can quote for products manufactured by them or can quote for the products of those MNCs OEMs, who are themselves empanelled with e-Governance Secretariat, provided they should also be authorised dealers for those MNCs OEMs before they are eligible to quote for such MNC’s products.

II. COMPUTER PERIPHERALS AND NETWORK COMPONENTS:

Printers- DMP, Line Matrix, Laser, Inkjet

- Scanner

- Switch/Router/Hub/Wireless Access point/Network components

- Thin client

- Information Kiosks

1. The Company should be Original Equipment Manufacturer.

2. The Company’s annual turnover in peripheral and networking components should be more than Rs.10 crores for each of the last 3 years.

3. The Company Should have a good service and technical support center in Bangalore with at least 5 service engineers and at least 2 service center in each revenue division across Karnataka state with minimum of 1 service engineers in each service center.

4. The Company should have inventory spare parts worth of Rs.5 lakhs at Bangalore and

Rs.1 lakh at other service centers.

SCOPE OF EMPANELMENT:

The empanelled company can quote for products manufactured by them or can quote for the products of those MNCs OEMs, who are themselves empanelled with e-Governance Secretariat, provided they should also be authorised dealers for those MNCs OEMs before they are eligible to quote for such MNC’s products.

III. COMPUTER PERIPHERALS (Others):

- Biometrics / Fingerprint/ /Smart card Devices

- Projector

- Passbook printer

1. The Company should be Original Equipment Manufacturer or authorised dealer for reputed Company. The reputed company’s annual turnover in peripherals should be more than Rs.10 crores (A documentary proof should be provided). The Dealership should exist for the last 2 Years.

2. The Company’s annual turnover in peripheral and networking components sales should be more than Rs.1 crore for each of the last 3 years.

4. The Company should specify the details of Brand and Make of computer peripheral for which they have applied for empanelment. Technical Advisory Panel’s approval is necessary for any additional brand and make.

5. The Company should have inventory spare parts worth of Rs.5 lakhs at Bangalore and Rs.1 lakh at other service centers.

SCOPE OF EMPANELMENT:

Note: The sub-committee is authorized to add new items in this category depending upon the

need of the departments.
IV. COMPUTER NETWORKING

1. Supply, installation and integrations of networking components (Network components should be of that OEM who is empanelled. The company should have direct authorisation from the OEMs for selling/supplying specific components of network.)

2. Laying of cables (Cable shall be of standard company)

a. Minor: (Where requirement is less than 50 nodes)

1. The Company should be networking integrators.

2. The Company should have implemented at least 10-network project each of 10 nodes or more for each of last 3 Years.

3. The Company Should have a good service and technical support center in Bangalore with at least 10 service engineers and 4 service centers of their own across Karnataka state with minimum of 2 service engineers in each service center. Further the vender should have at least 15 authorised service centers with minimum of 2 service engineers in each service center in Karnataka with an arrangement of one centre covering at most two neighboring districts.

4. The company should provide evidence for having rendered good networking service to the State/ central government departments.

5. The Company should have test certification from competent authorities (Copies to be enclosed).

6. The Company annual turnover in Networking should be more than Rs.2 crores for each

of the last 3 years.

b. Major : (Where requirement is more than 50 nodes)

1. The Company should be Networking Integrators.

2. The Company should have implemented at least 10 network projects each of 50 nodes or more in each of last 3 years.

3. The Company Should have a good service and technical support center in Bangalore with at least 10 service engineers and 4 service centers of their own across Karnataka state with minimum of 2 service engineers in each service center. Further the vender should have at least 15 authorised service centers in Karnataka with an arrangement of one centre covering at most two neighboring districts.

4. The Company should provide evidence for having rendered good service departments of state / Central Government.

5. The Company should have test certification from the competent authorities (Copies to be enclosed).

6. The Company’s annual Turnover in Networking should be more than Rs.10 crores for each of the last 3 years.

SCOPE OF EMPANELMENT:

1. The Company will be responsible for Implementing, Configuration and Maintenance of LAN (Local Area Network). The Company cannot sub-contract the work except the labor component.

2. The Company approved under minor category can take up projects up to 50 nodes only. The Vendors approved under major category can take up projects more than 50 nodes.

3. The empanelled company can quote for products manufactured by them or can quote for the products of those MNCs OEMs, who are themselves empanelled with e-Governance Secretariat. Further they should also be authorised dealers for those MNCs OEMs before they are eligible to quote for such MNC’s products.

V. Kannada Software and Services

1. Kannada software should confirm to the guidelines issued in G.O. No. ITD 6 NJV 2000 dated

1-11-2000 and DPAR 67 EGM 2004 dated 18.10.2007 issued by Government of Karnataka.

2. The Kannada software developed should work under Windows and/or Unix and/or Linux and/or Macintosh Operating Systems. The user department has choice of selecting the OS required by them.

3. The Kannada software should provide Kannada Fonts which can be accommodated in the Fonts panel of the OS. Fonts supplied should conform to True Type Font (TTF) and glyphs should conform to the standard prescribed by Government of Karnataka.

4. The Kannada software developed should ;

a) The Kannada software should have provision for the user to switch between Kannada (provided by vendor) and English (provided by the OS as default). Kannada should be in Monolingual Fonts containing Glyphs as prescribed by Government of Karnataka.

b) The Kannada software provided by the vendors should contain Kannada TTF fonts to be used in various Application Software like Access, Visual Basic, Oracle, etc.

c) Provide Indexing and Sorting facility as per Kannada alphabets(CPÁgÁAvÀ)

d) Provide import/export facility.

e) Provide facility to send Kannada data through LAN, WAN, NICNET and INTERNET

f) Provide Kannada e-mail facility

g) Provide Government approved Keyboard layout

h) Provide facility to save the file in the HTML, RTF and TXT formats

i) Provide multimedia facility

5) The Company’s annual Turnover in Kannada software development should be Rs.10 lakhs or more for each of the last 3 years.

6) The Company should be original software developers or authorised dealer. The Dealership

should be exist for the last 2 Years.

7) The Company should have at least 5 software engineers

SCOPE OF EMPANELMENT;

The software developed has to be in accordance with the Government Order issued in this regard

VI. SOFTWARE VENDORS (Off the shelf products).

These shall be for each of the following categories:

Microsoft product
Oracle product
Antivirus software
Linux product

1. The Company should be original software developers or authorised dealer. The Dealership

should be exist for the last 2 Years.

2. The Company Should provide evidence for having rendered good service and support to the customers in State or Central Government Departments or organizations to whom they have supplied the software.

3. The Company should specify the details / specifications of the Software proposed for empanelment

4. The Company’s annual turnover in Software sales should be more than Rs.2 crores for each of the last 3 years.

SCOPE OF EMPANELMENT:

The empanelled company can quote for products, upgrades and support manufactured by them or for which they authorised dealer.

VII. SOFTWARE DEVELOPERS - Minor Project:

(A project is considered to be minor if the man-months required to develop the project is below 10 man-months.)

The empanelment shall be for two environments viz.

- Microsoft environment

- Linux environment

1. The Company ‘s annual Turn over in Software development should be Rs.5 Crores or more for each of the last 3 years.

2. The Company should have done at least two projects of 8 man months each and the cost of each project should be more than Rs 25 lakhs.

3. The Company should have taken up successful projects for the State or Central Govt. Departments / Undertakings / or Nationalised banks.

4. The Company should have minimum 20 qualified Software Engineers on roll.

5. The Company should have prepared at least 5 SRS reports for the customers whose annual turn over is more than Rs.25 Crores.

6. The Company should include details of standard design and develop process followed along with tools used.

SCOPE OF EMPANELMENT

The Company, which is empanelled, will have to develop the software in accordance with the SRS report approved by the Department. The company must also have expertise in using Software tools for documentation and will be responsible for implementation and training on the software. They can also take up preparations of SRS reports for the departments.

VIII. WEB DESIGNING

The empanelment shall be for two environments viz.

- Microsoft environment

- Linux environment

1. The Company’s turnover in Web Designing should be over Rs.50 lakhs for each of the last 3 years.

2. The Company should include details of standard design and develop process followed along with tools used.

3. Sample portals of the Web Design developed by the company are to be attached along with the application.

4. Details of web sites designed along contact details of customer must be included.

5. The Company should have designed and hosted at least 10 major Websites.

SCOPE OF EMPANELMENT

The company, which is empanelled, should develop, implement, maintain the Web site along with imparting training to the customers.

IX. TRAINING (Basic): For State Level:

1. The Company’s Turnover in Training should be over Rs.25 lakhs for each of the last 3 years.

2. The Company should have conducted at least two long term courses (each course of 150 hours or more) and Six short term courses (each course more than 30 hours) in the area of either (a) Computer usage (b) MS Office or equivalent product and (c) mail and Internet usage.

3. The Company should be ISO 9001 certified. Certification by DOECC or similar agencies such as NBA, AICTE, Microsoft, Oracle, Sun etc. is desirable. If the Company is not certified as on the date of submitting of the application for empanelment, it has to produce ISO-9001 certificate on or before 31-03-2007.

4. The Company should have Conducted Corporate Training Programs of more than one-month duration for at least two major clients whose turnover is more than Rs.20 crores.

5. The Company should have trained more than 600 students per year for each of the last 3 years

6. The Company’s training assets such as computers, printers, UPS etc. should be more than Rs.10 lakhs.

7. The Company should specify the details of various types of training conducted during last three years along with the training statistics

8. The Company should have at least one well furnished training center in each districts of Karnataka state with minimum of 1 server, 10 Desktops, 2 printers, 1 projector, 5 KVA UPS, Internet Connectivity and 2 class rooms with 15 sitting capacity.

9. The Company should have qualified teaching staff and training assistants. (List to be enclosed).

10. The Company should own the required legal software for various trainings. (List to be enclosed)

11. They should have developed training material (Theory & hands on) and should also have a computerized examination package for evaluation the performance.

SCOPE OF EMPANELMENT

The Company will be able to impart basic training in accordance with the requirement of the department, in Software utilities. The Company, which is empanelled, should not sub-contract the assigned training activity.

X – TRAINING (Basic): District-Level

1. The Company’s Turnover in Training should be over Rs.20 lakhs for Bangalore Rural &