The Karnataka Government is a pioneer in the use of ICTs (Information and Communication Technologies) in making Government services available to all citizens. As a result, e-Governance has emerged as a preferred medium to deliver Government services in the state. However, it still requires that the citizens or end users availing the services be literate, and knowledgeable in terms of understanding the English language and/or the local language. A large segment of the end-beneficiaries in India have economic deficiencies, lives in rural India are yet to have access to computers (desktops/laptops), struggle to decipher English language, cannot read/write local language.
These shortcomings have restricted e-Governance to offer the services only to user segments that have access to all the pre-requisites of an online governance system. From the citizen-centric perspective of service delivery, the total outreach capacity of the government lagged due to lack of awareness, education and access to these services. Given that every individual these days has a mobile phone; it is the need of the hour to ensure the services of government departments were available through mobile channels such as USSD, mobile App, mobile portal, IVR and SMS.
From a government department's point of view, having to look for various channels to provide citizen services through different vendors or service providers is a feasible approach. As such, Karnataka's MobileOne objective is to provide a one-stop shop for departments to just plug in their services which are already made available online without having to worry about a separate tendering process or managing SLAs with the vendors for service delivery and performance parameters. Prior to the implementation of the project, the Centre for e-Governance (CEG) worked for compatibility in key areas of various other departments whose services were essential to be made available on the mobile platform.
The objective of making this platform accessible to urban and rural Karnataka is three-fold.
To bring equality in service delivery, to bridge:Socio economic divideLanguage divideLiteracy divideServices at the fingertips of citizensLeverage innovation outside the Government
The majority of the department services have been offered through various channels of Mobile Service Delivery, in a uniform manner with similar look and feel and standard user experience. (USSD, SMS, IVR, WAP Browser and Mobile App). Thus, even those citizens who have low-end phones can avail of a majority of the services on the MobileOne platform, which is a unique feature of this initiative.
MobileOne can be accessed through the following ways:
It has intentionally been designed as an 'open-platform' specifically to enable easy and quick integration of a variety of government and private value added services.
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