​Frequently Aske​d Questions


  1. What is First Information Report (FIR)?
    Report pertaining to occurrence of a cognizable offence, received at the Police Station is called First Information Report, popularly known as FIR. Since it is the first information about the cognizable offence, it is called First Information report. On receipt of this information police registers the report in a FIR Register and begins the investigation of the crime.

  2. In case of Emergency, what should I do?
    Tollfree : 1800-425-1363 (Railway Police Control Room, Bangalore)
    Click on the Contact us button of the web site for Telephone Nos. of Senior officers and Police Stations.

  3. How will I register a Complaint?
    Go to the nearest Police Station (P.S.) and give a written or oral complaint to the Station House Officer (S.H.O). The oral complaint will be reduced writing to which the complainant signs. If it is not the jurisdictional P.S., necessary action would be taken to transfer the case to the respective jurisdictional P.S. for necessary action.
    In case of any difficulty in registering a complaint as above, the complainant may contact the jurisdictional/senior officers whose address and Telephone numbers are given in the Contact page.

  4. What should I do if I have to pass any information about an offence or an accident?
    Call to Railway Police Control Room (Telephone number given in Contact page).
    Call the nearest Railway Police Station (Telephone number given in Contact page).
    Call any of the Police Officers shown in Contact page.
    Go to the nearest Railway Police Station and inform.

  5. What should I do if I find a child in distress?
    Call BASCO Help Line : 
    Call MAKKALA SAHAYAVANI (Child helpline)-1098-Toll free line.
    Inform the nearest Railway Police Station.

  6. How can I help a woman in distress?
    Inform the nearest Railway Police Station, Railway Control Room and Senior Railway Police Officers.

  7. How do I lodge F.I.R.?
    The informant/ complainant should go to the police station having jurisdiction over the area (where the offence is committed) and report to officer in-charge/ station house officer about commission of a cognizable offence. In case information is given on telephone, the informant / complainant should subsequently go to the police station for registration of F.I.R

  8. What is a cognizable case or what is cognizable offence?
    A cognizable case means a case in which a police officer may, in accordance with the First Schedule of Cr.P.C. (1973), or under any other law for the time being in force, arrest without warrant.

  9. What is a Non cognizable offence?
    Non cognizable offence means in which a police officer has no authority to arrest without warrant.

  10. How do I lodge a NC complaint?
    Information about such offences is to be given in a similar manner as explained under F.I.R. The officer in-charge would reduce the complaint in writing (about commission of Non cognizable offence) and give a copy thereof to the complainant free of cost. No police officer can investigate a non-cognizable case unless he obtains prior permission of a Magistrate having power to try such case.

  11. What is meant by a complaint?
    Complaint means any allegation made orally or in writing to a Magistrate, with a view to his taking action under the code of criminal procedure (1973), that some person (whether known or unknown), has committed an offence.​