1. Institutional Framework for e-Governance:

E-Governance has been a core focus of the Government of Karnataka. Realising that the appropriate Institutional Framework is a pre-requisite to translate a vision into reality, the Government has put in place necessary policy and legal framework as well as organisational structure for e Governance.

Legal and Policy Framework:

Policy lays down principles/guidelines that can lead to achievement of a given goal. Policy framework comprises vision statements, guidelines, laws, rules etc. Some of these elements adopted in Karnataka are:

Vision: In terms of vision, e-Governance Department has focussed on the goal of creating a single window delivery mechanism for Government Services to the Citizens of the state. The vision guiding the Department is:

“To Enhance and Promote the use of IT in the functioning of the Government in order to make the required information available to all Citizens and to provide all Services in an Efficient and hassle-free manner and identified services on an On-line basis”

The Department seeks to enable Government to provide “Any Time, Any Where and Any Device” service to citizens.

Legal Framework: Government has enacted two important pieces of legislation to give teeth to implementation of e Governance initiatives. These include:

Karnataka Information Technology (Issue of Digital Extracts and Certificates for e Governance Projects) Rules, 2007: These rules provide for a comprehensive process for delivery of electronic delivery of e Governance services to citizens. The rules, among other things, provide for

§  Appointment of departmental document security controllers, departmental digital certificate controllers and e-Governance digital systems controllers and supervise their functioning
§  Supervise the departmental e-Governance centres and conduct periodical audit of their activities
§  Notification of e-Governance services
§  Appointment of e Governance delivery centres and organisations.
§  Karnataka Transparency in Public Procurement Act, 2002: Amendment issued in 2008, making e procurement a part of this act.

Organisational Framework

The importance given to the e Governance can be ascertained by the fact that a separate Department of DPAR (e Governance) was created by Government in 2003, to plan and leverage the ICT for the benefit of the common man. This is a unique feature, as no other State has a separate Department for eGovernance. Creation of this Department as part of Administrative Reforms stems from the strong conviction of the State that e governance is a tool to bring about administrative reforms.

Department of e Governance plays the following roles:

§  Creation of Policy framework, setting the vision and guidelines for e Governance projects.
§  Creation of Administrative framework for approval of eGovernance Projects of all the Departments.
§  Technical assistance to Departments for taking up e Governance Projects
§  Creation and maintenance of Core- e infrastructure that can be used by Departments for planning and implementing e Governance initiatives.
§  Development and promotion of common standards in designing of the e Governance projects

The Department has created two unique institutions to give thrust to planning and implementing e Governance infrastructure that can be used by all the Government Departments for planning and implementing e Governance initiatives. These are:

Centre for e Governance: A Society created in 2006 with the mandate of establishing and maintaining the core –e infrastructure such as Networks, Data Centre, core applications and capacity building activities.
Directorate of Electronic Delivery of Citizen Services (EDCS): a Government Department mandated with the operations of common citizen service delivery centres such as Bangalore One, Karnataka One and Nemmadi – Rural citizen service centres.

This institutional structure is unique to Karnataka.

Ecosystem for Approval and monitoring of e Governance Projects:
Government of Karnataka has put in place a complete ecosystem for approval and monitoring of the e Governance Projects in Karnataka. This includes:

Oversight mechanism common to all the Departments:
§  Empowered Committee under the Chairmanship of Chief Secretary to Government, with Principal Secretary (e Governance) as the Member Secretary: For scrutiny and approval of all the e Governance Projects in Karnataka
§  Annual Action Plan Approval Committee, under the Chairmanship of Principal Secretary (e Governance) to review and approve annual action plan concerning e Governance in all the Departments
§  Core Committee on e Governance, under the Chairmanship of Prof. S.Sadagopan and comprising of experts from academia, industry and Government to review the e Governance status of departments and suggest roadmap.

Committees specific to each Department
§  Project Implementation and approval Committee under the Chairmanship of respective Secretary
§  Technical Advisory Panel with external experts for technical scrutiny of e Governance Projects of the respective Departments.


2. Core e- Infrastructure:

“Establishment and maintenance of the core e infrastructure to enable Departments to plan and implement e Governance initiatives”

  1. Karnataka State Wide Area Network
  2. State Data Centre
  3. Citizen service Delivery channels- Bangalore One, Nemmadi and Karnataka One
  4. Web portal
  5. Portal for transactional services- Bangalore One, E procurement etc.
  6. Creation of Back offices in all the Taluka Offices
  7. Setting up of Government Cyber Cafes
  8. Core Enterprise level applications for automation of the key functions that are common to all the Government Departments- Human Resource Management, E procurement.
  9. Application/s to enable workflow and delivery of services- RDS
  10. Empanelment of the vendors for various IT infrastructure and services.


3. Internal Process Engineering

“Government Process Reengineering is one of the critical elements of the E Governance Department”

Create a common core e infrastructure platform

  1. Development of application
  2. Creation of backend infrastructure for workflow delivery
  3. Hosting of centralised application, database etc in SDC
  4. Creation of frontends like Nemmadi, Bangalore one and karnataka one
  5. Provision of gap-filling IT infrastructure such as computers, printers, scanners, connectivity etc., to enable workflow automation.
  6. Facilitating GPR in major departments having high citizen interface
  7. Develop and implement core initiatives that bring fundamental changes in working of all Government Departments, Eg:  HRMS and E procurement
  8. Create legal framework for delivery of services electronically:
  9. Issue of digital signature certificates

Successful Process Reengineering Projects

  1. Revenue Department: Issue of various certificates (38 different certificates ) such as Caste, income, living, agriculture etc., through Nemmadi RDS application
  2. Revenue Department: Social Security Pensions (5 Services).
  3. E Procurement: Complete Process Reengineering of procurement process – implemented in 103 Departments and agencies.
  4. HRMS:Completed Process Reengineering of Employee Paybill generation – Implemented across all the Departments.
  5. Treasury Department: Khajane – Financial Management of the Government
  6. Treasury Department: Khajane – Financial Management of the Government
  7. Survey and Settlement Department:Mojini – preparation and issue of the maps in respect of individual parcels.
  8. Registration Department: Electronic registration of the property documents
  9. Transport Department: Issue of Driving Licences and Registration Certificates
  10. Commercial Tax Department: e Filing of returns and electronic payments of Tax
  11. Food and Civil Supplies: Issue of Ration cards

Planned Process Reengineering Projects
Labour department services – with GPR
Agriculture Department services
Right to Information application and appeal
Integrated Decision Support System for Monitoring Developmental programmes of Karnataka
Suvarna Arogya Suraksha Yojana – Cashless insurance for the BPL families for 402 identified diseases
Creation of State Portal and Service Delivery Gateway


4. Investment Model

“focuses on the project, revenue flows (if any),  implementational complexity and financial position of the Government”

Transaction Based Revenue Sharing Model
§  Bangalore One citizen service Delivery
§  Nemmadi
§  e Procurement Project etc.
Capex and Opex on a QGR Model
§  SDC
§  Secretariat Lan etc.


5. Internal Capacity Building

“Building the capacity of the Government Departments to conceptualise, plan and implement e Governance initiatives”

Organising and facilitating capacity building activities such as workshops, seminars etc to create awareness about use of ICT for governance
Designation of Chief Information Officers
Training programmes - specific to projects as well as general and basic skill building programmes both at the central level and in the field.
E Governance Consultancy Support, through Centre for e Governance
ü  NeGP funded Capacity Building Schemes –
§  Process Study (as is and to be)
§  Gap Analysis (Both technical and process)
§  Functional requirement specification, preparation
§  DPR (Detailed Project Report)
§  RFP preparation, and,
§  Bid process Management.

“Consultancy support has been provided to more than 20 departments to plan and implement initiatives. This has enabled launch of major initiatives such as Khajane II, Financial Inclusion Programme, UID Enrolment, Registration Services, Urban Property Record Project etc “

6. Innovations

“Building Blocks - Citizen Centric Reforms, Administrative Reforms, Creation of Core infrastructure to enable Government process reengineering”
Building blocks for realising the above vision are
§  Citizen Centric Reforms
§  Administrative Reforms
§  Creation of Core infrastructure to enable Government process reengineering.

The Department has conceptualised and implemented several e Governance initiatives that have set the agenda for e Governance at the National level.

A snap shot view of the initiatives in e Governance is provided below:

Many initiatives of the Government of Karnataka have been unique in the country and have set the agenda for national initiatives by Government of India. Some key examples include:

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