Last modified at 25/01/2019 15:18 by EMPRI Department - KAR Portal


Integrated Management System 


Our customer charter

You told us what is important to you: ​

Italian Trulli Right treatment

You can trust us:

• We will be helpful, polite, and treat you fairly and with respect

• We will try to understand your circumstances

• We will follow processes correctly

• We will tell you what to do next if you're not satisfied with how you've been treated

• Investigate all reports of fraud, to 

Italian Trulli Getting it right

We will:

• Provide you with the correct decision, information or payment

• Explain things clearly if the outcome is not what you'd hoped for

• Say sorry and put it right if we make a mistake

• Use your feedback to improve how we do things

Italian Trulli Keeping you informed

We will:

• Deal with your request at the earliest

• Tell you what will happen next, and by when

• Keep you updated of progress

  Other  ways in return 

Italian Trulli Easy access

We will:

• Make more of our services available online, to use at a time that suits you

• Publish information and services online

• Explain clearly how to contact us in other ways​

Our standard:

Proposal submissionOne week
Report SubmissionAs committed in Proposal
Despatch of Analysis report  from date of receipt of sample 

BOD5  at 20oC :6 days

BOD3  at 27oC : 4 days

Bio Assay:6 days
Most Probable Number :  4 days
All other tests: 2 days


In return we need you to:

• Give us the correct information at the right time

• Tell us what changes are needed.

• Be on time for any appointments

• Treat our staff with respect

• Explain clearly how to contact us in other ways In return ​​

Designed and Developed by: Environmental Management & Policy Research Institute (EMPRI), Government of Karnataka

Disclaimer: Please note that this page also provides links to the websites / web pages of Govt. Ministries/Departments/Organisations. The content of these websites are owned by the respective organisations and they may be contacted for any further information or suggestion.

Designed and Developed by: Center for e-Governance Government of Karnataka

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