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INTROCUCTION

One of the objectives of the Karnataka Electricity Reforms Act, 1990, is to protect the interests of the consumers .To give effect to this objective ,the Karnataka Electricity Regulatory Commission (KERC) has establishment the Office of CONSUMER ADVOCACY (OCA) The OCA is headed by a senior officer (Consultant -Consumer Advocacy ) who will represent the common interests of the consumers .Besides , a Grievance Redressal Relations Officer (PRO) has been appointed to handle consumer grievances.

Functions of OCA

  • To empower consumers to participate effectively in the regulatory process
  • To represent consumers on all matters relating to power sector
  • To act as a clearing house of information to consumers on electricity issues
  • To arrange workshops and training programmes for consumer advocacy groups
  • To publish newsletters, fact sheets and other informative materials
  • To handle grievances and complaints of electricity consumers
  • To interact with the media
  • To conduct survey and publish reports
  • To advise the KERC on matters relating to consumer protection

GUIDELINES AND REGULATIONS

NEWS LETTER  

CONSUMER GRIEVANCE REDRESSAL FORUM DETAILS ​ 

 


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